HGE401 Discussion Forum

Pine and Gilmore used "the theatre" as a metaphor throughout to indicate the necessary shift in thinking required to engage customers in the experience of one’s choosing. In economy experiences research the writers focus on creating memorable and impressive experiences for customers rather than only deliver common services. Not only did the writers devote to corporate players, but they also believe every staff, from the CEO of a major to the font employees, etc have an essential role to play if the business is to thrive. Based on the theory of Pine and Gilmore (1999), it is indicated that the circle of economic operations surrounds manufacture and preparation for the market from Commodities, Goods to Services. As usual, the clients estimate high-quality services rather than standard products since services take responsible for satisfying the rest of the customers’ requirements which they do not prefer to do although they can finish them.

1.   According to Telfar’s article, hospitableness can be shown in a variety of ways, for example, by benevolence, public-spiritedness, compassion or affectionateness. However, a person does not need to become hospitable because of these characteristics. Of course, in life, a person can not satisfy everybody or change his mind/ activity because others want him to be like that. In my opinion, it is reasonable to understand that hospitableness is optional; however, to the commercial host, hospitableness is considered to be a priority due to customers’ demand and features of this field that satisfies others.

2.   There are some methods that I can prepare for my career in hospitality. Firstly, I have to try to pick as much as experience to show my present and future knowledge, skills, and abilities. Secondly, it is very important to enrich our workplaces because I can find job opportunities in different industries that require similar to hospitality. Finally, I have to learn how to think about what I will obtain from this job that will help develop my own human capital and enhance my career.

3.   Firstly, professional in the hospitality industry is shown by the observation of the characteristics and behavior of an individual that is the way how you treat with your customers and colleagues. Then,  a level of knowledge and formal qualifications are also the standards to judge the profession of people. Last but not least, the most important characteristic that proves the professionalism is confidence. It is clearly demonstrated when people cope with a wide variety of situations. Peter Jones (2018) said that “confidence comes from the development of skills, knowledge, and understanding based on different forms of learned behavior including learning from experience”.