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Messages - allenchen

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Topic 2 Discussion Forum / Re: HGE401 Topic 2
« on: October 27, 2019, 10:18:06 am »
According to the podcast from B. Joseph pine II & Jamesh H. Gilmore, I think Work is theatre and every business a stage means hospitality industry should create an unforgettable memory for each customer. Reveal the attitude which the customers expected to receive. Therefore, customers would enjoy the atmosphere and the moment. The customers would receive diverse experience from different hotelier and the people who serve them because the whole experience depends on what they get from the staff. Therefore, the employee of the hospitality industry should always focus on their jobs. Not only doing the task of work but also provide a great attitude when they are working.

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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« on: October 20, 2019, 05:51:59 am »
1.     Is human connection a business? What do you think?
In my opinion, human connection is a business. I believe that human connection is the same important as hotel’s infrastructure. People would get used to staying in a five-star hotel and fancy infrastructure of hotel. However, giving human connection for customers could impress them for a long time.

2.     What’s an example of a Black-ish moment?
In this situation, the customer can felt that they had been concerned. The hotelier provided the personalized service, which most customers appreciate it and want it. This is an excellent example of human connection in the hotel business.

3. What is your personal interpretation of the concept of hospitality?
In my view, hospitality is not only giving customers what they need but also providing unexpected service for them. To make customers have an unforgettable memory.

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Topic 1A Discussion Forum / Re: Topic 1A Discussion Forum
« on: October 14, 2019, 07:02:57 am »
1.   According to Telfer’s philosophy of hospitableness, the underlying meaning of hospitableness is the feature of hospitable people when they serve the customers. Moreover, the host should concern the customers about their safety, joyous and provision food and beverage and accommodation. However, Telfer discussed the traits are different according to prevailing condition and conventions. In my opinion, hospitableness is a virtue, and people ought to treat customers compassionately, benevolently and affectionately. Nevertheless, hospitableness to everyone is not necessary. The host can consider different methods to deal with different situations.

2.    There are some aspects mentioned about how people can prepare for a career in hospitality. I believe the most crucial element is that practice all skills in the real hospitality sector. It is complicated to understand the knowledge of hospitality by reading books. Through the interview, work with colleagues, and work in diverse departments of the hotel, the hotelier can build up all ability to fit in a higher position of the hotel.

3.    To be a professional in the hospitality industry should have several positive characteristics, for instance, always being challenged and willing to explore new experience. And learn to be an excellent organizational member, work with colleagues in a harmonious atmosphere. The task of working in the hospitality industry is repetition. Consequently, the people who are working in this area should always have a great passion for dealing with daily work.

Warm regards,
Allen Chen

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Welcome / Re: Welcome to HGE401
« on: October 07, 2019, 02:17:43 am »
Hello everyone, my name is Allen. I am from Chiayi, which is a small city in Taiwan. I really like having delicious food and travelling around. In my country, I enjoy driving a car to different cities and try various cuisine.

I had some working experience in the hospitality area. I like to meet people and have a chat with others. Therefore, the most interesting job for me is a receptionist. When I was a receptionist in a hotel, I always enjoy my working. Serving customers what they need and giving them useful information could make their journey more complete and happier, which also makes me feel satisfied during the job.

Through this unit, I keen on to have an internship in a 5-stars hotel. There are plenty of working opportunities in Melbourne. Using support from professors and all kind of unit resources, I believed that could make me successfully to achieve my goals.

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