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Messages - Hoa Cao

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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« on: October 21, 2019, 07:22:48 am »
Hi all,

1.   Definitely, human connection is one of the most important things to reach out to a success business, no matter what business you are in. Nowadays, in digital era, technology can do well human jobs, it’s save time. However, the guests might not always have memorable experiences without human interaction. According to Bashar speaking, nothing can interchange human connection even machines and computers. You are not really feeling happy when you just have a business with no eye contact, dignity and smiles. That is a reason why Air BNB achieves the success. Since when you decide to book on Air BNB you are straightaway connected with a human instead of a bot.

2.   Take Bashar’s experience for example, he experienced the sweaty cheese however he received the card from the hotel which remind him about his favorite show (Black-ish) will broadcast on TV at 8 o’clock. This thing make the hotel get him though their sweaty cheese. In summary, you have to find out the way to able to connect with customers, to provide the memorable experiences to them by human connection, such as: listen to them and talk with them, take time to be with them.

3.   In my opinion, I think that hospitality means that how you provide your guest the memorable experiences and take care of them when they are in under your roof with all your happy, respect and profession through human connection: communication.

Thank you,

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Topic 1A Discussion Forum / Re: Topic 1A Discussion Forum
« on: October 14, 2019, 07:51:10 am »
Hi all,

Below are my answers:

1. According to Telfer’s discussion on hospitableness, the hospitableness can be as a virtue.  I agree with her about the different ways to apply hospitableness to private hosts and commercial hosts. Because when hospitableness is known as an aspect of moral virtue, it cannot be an optional virtue for commercial hosts, we always have to show our generosity, kindness, happiness and so on to our guests. In contrast with private hosts, we might have a choice to be a not only hospitable person, but also what kind of hospitable person that we try to be.
2. In my opinion, to adequately prepare for a career in hospitality, firstly we have to love what you do and prepare not only the knowledge but also soft skills and definitely personality. For example, we have to gain how to interact with bosses, peers, and clients; be able to picture the future (visioning) and know how to translate the ideas into action plans (inventive). Secondly, cross the line, try to look for challenging work to learn new knowledge and skills. And the last thing is making career decisions bases on providing upward mobility of where you are going to apply for a job.
3. To be professional in the hospitality industry, I think firstly you have to have a hospitality appearance standard and also the behavior that we show when dealing with colleagues, bosses, and guests. It is reasonable to say that knowledge is one of the most priority things to the recognition that you are professional or not. You can gain skills, experiences, and knowledge through training or working for a while. Lastly, confidence and composure are also the main considerations to be professional in the hospitality industry. Since, when you losing confidence and composure you might lose your control ability when you are dealing with a multitude tasks or situations at the same time.
 
Thank you and best regards,
Hoa

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Welcome / Re: Welcome to HGE401
« on: October 07, 2019, 04:58:10 am »
Hi everyone,

My name is Hoa. The attached file is my introduction.

Thank you and best regards,
Hoa

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