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Messages - Jaismeen Rein

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Topic 2 Discussion Forum / Re: HGE401 Topic 2
« on: October 27, 2019, 09:53:18 am »
According to Mr. Joseph Pine II, creating memorable experience is the key to success for a business. People are driven on experiences and every customer is unique. A successful business not only customizes goods and turns it into a service but it also customizes a service and turns it into an experience. To create memorable experiences every individual has a role to play including the employer and employee while displaying the right attitude. Mr. Pine explains that creating experiences can never be nice, easy and convenient, people have to go beyond in creating these experiences. He explained this with the example of buying fish from the fish market where a unique experience was offered instead of the usual experience. Work in this example is the same for every vendor in that fish market whereas the business of providing a unique experience is the stage.

Best Regards,
Jaismeen Rein

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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« on: October 21, 2019, 04:20:46 am »
1. According to me, human connection is one of the most important part of a business. It can help a business flourish and become successful irrespective of the type of business. From Hospitality industry to banks, any business can be successful if human touch is involved. Guests/ Customers appreciate connections like hotel staff remembering their name or their preferences.

2. Taking an initiative and creating a special moment for the guest is a blackish moment. For Bashar, the blackish moment was when the hotel staff left a note stating the details of his favourite show and had made the effort of connecting to him on a person level.

3. According to me, hospitality is about creating an unforgettable experience and going above and beyond the expectations of a guest. Humanity matters far more than buildings and things. For example, the hotel in Tokyo where there are dinosaurs at front desk is lacking the human connection and the whole stay experience is restricted since a guest cannot interact with dinosaurs and expect something exceptional.   


Jaismeen Rein
201918711         


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Topic 1A Discussion Forum / Re: Topic 1A Discussion Forum
« on: October 14, 2019, 04:54:51 am »
1. Ms. Tefler talks about being a good host and being hospitable. According to her a good host may or may not be hospitable. Usually an appropriate motive is needed for hospitable behavior and it also depends on how regular the hospitable behavior occurs. Usually there are different kinds of motives behind hospitable behavior which include other regarding motives, reciprocal and non-reciprocal motives. I agree to Ms. Tefler as irrespective of being a private host or a commercial host we do have motives behind which could be either of the 3 motives. For example, even a commercial host could be hospitable since there is a profit motive behind it.

2. To prepare for a career in hospitality sector, we as individuals need to work on ourselves so that we can be the right human capital or the intangible asset a company is looking for. We need to learn from our past experiences and find jobs which offer growth in our career and develops our leadership skills while working. We need to go over and above our goals, start gaining respect and trust of our seniors by doing the job in the best possible manner.


3. Entering a hotel or restaurant, we as guests can usually recognize a hospitality professional. Mainly, it is through a person’s personality, confidence, grooming standards and from our set image of a person being hospitality professional.
Being professional in hospitality industry mainly comprises of being confident, having the skills, knowledge and experience from a person’s learnings. A few other traits also include working in a team, making independent decisions and by providing a high level of service.


Thank You.

Best Regards,
Jaismeen Rein

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Welcome / Re: Welcome to HGE401
« on: October 07, 2019, 04:19:10 am »
Hello Everyone, My name is Jaismeen Kaur Rein and I am from India. I have completed my BA. hons in Hotel Management.

In this unit, I am looking forward to learn how to handle and deal with the various different kind of guests/clientele including fussy and impatient guests. This will help me in making the guests stay comfortable and memorable.

Guest experience to me means the entire journey of a guest with the hotel from processing a reservation to check-out. A positive guest experience is making a guest happy and satisfied with the facilities and services offered by the hotel. It also means never saying no or disappointing a guest. Going above and beyond the extent to offer best alternatives in case a guest’s demand is not met. This will make a guest happy leading to a positive word of mouth and repetitive business.

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