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Topic 3 Discussion Forum / Re: Topic 3 Discussion Forum
« on: November 07, 2019, 10:07:34 pm »
Destined outlet--STARBUCKS
Group members: Prashant, Priya, Rinji, Nischal
Group members: Prashant, Priya, Rinji, Nischal
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Topic 2 Discussion Forum / Re: HGE401 Topic 2
« on: October 27, 2019, 06:21:14 am »
In the present context industry is the stage where customer experience plays a vital role in the economy of the organization. The economy is affected with experience of the guest. True experience is personal cause it reaches inside people. So, to create a memorable experience, the industry pretends and selects the professionals who can act real with showing the part what he/she wants to. According to Pine and Gilmore, the professionals is the man who speaks and acts on the behalf of the industry whereas listeners are the guests. Momentums are created when the real actORS can organize a proper conversation with the listeners which requires real time. The longer the time spent the more convenient it becomes for both the parties thus creating a drama in a stage.
Nischal Gurung
BMIHMS ,TORRENS UNIVERSITY
Nischal Gurung
BMIHMS ,TORRENS UNIVERSITY
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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« on: October 18, 2019, 06:59:54 pm »
1.Human beings are pack animals which prefers the essence of human touch in life. Massive sky touching buildings built with bricks and mortars, glass and steel and communicating with artificial intelligence cannot give hope and dignity to guests in a business environment as Bashar Wali speaks “Humans are longing for belonging”. Building connection is the first step of every planning process. A business cannot expand unless it is supported by people around. The more relations grow the more positive business outcomes come.
2.When the customer realizes the attempt for social connection and receives a sudden positive shock from the service provider resulting into a stronger bond. Example: Hotel pointing out Bashar Wali’s favourite show.
3.3. Hospitality is the art of providing service within the boundaries of the organization’s rules involving human interaction and respecting emotional attachment so that the guests feels at home.
Nischal Gurung/Masters of International Hotel Management/BMIHS/Melbourne Campus/Torrens University
2.When the customer realizes the attempt for social connection and receives a sudden positive shock from the service provider resulting into a stronger bond. Example: Hotel pointing out Bashar Wali’s favourite show.
3.3. Hospitality is the art of providing service within the boundaries of the organization’s rules involving human interaction and respecting emotional attachment so that the guests feels at home.
Nischal Gurung/Masters of International Hotel Management/BMIHS/Melbourne Campus/Torrens University
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