HGE401 Discussion Forum

From my view point human connection is emotion which supports business to last for longer time. In todays world different organisation and sector are creating physical infrastructure in order to create customer satisfaction but it doesn't matter for guest if there is no people who gives life to those thing. Human beings are social animals they are emotionally attached with people's attitude, behaviour, and communication. So creating bond with people is more beneficial instead of treating them with artificial things. People always remember how they are treated so human connection is outmost in order to maintain long term business relation.

According to speaker, knowing his favourite tv show without asking him is great surprise. In todays world people are getting more attracted to provide things which doesn't  value people's emotion they neglecting human emotions and feelings. knowing guest likings and wants before they asked can be good example of black-ish moment. Instead of providing regular boring notes it's better to surprise them by providing them what they want.

Interpretation of hospitality may vary from person to person. According to my view point hospitality refers to taking care of guest in well manner. It reflects mutual respect, sharing of culture, dignity and proper communication with guest.

Prashant Prasad Shiwakoti/ Master of International Hotel Management/ BMIHS/Melbourne Campus/ Torrens University