HGE401 Discussion Forum

"Work is a theatre and every business a stage" According to B.Joseph pine II & Jamesh H.Gilmore, they said that experience are a new , distinct economic offering, as distinct from services as services are from goods, but one that until now went largely unrecognized. Experiences have always been at the hearth of entertainment, from plays, concerts, and museums to movies and T.V shows. In order to transform our service into an experience we must consider our self a manager of a play, your employees as actors and supporting staffs, and your guest as a audience. We must also appreciate the different styles of acting and more importantly, reconsider the traditional script-based customers' services. Draw lessons from improve theatre and street actors, to provide your guests truly unique experiences.