HGE401 Discussion Forum

On viewing this podcast, the most focusing thing is that we should engage with our guest and must give them a memorable experience which indirectly helps in a repetitive business. Pine and Gilmore’s statement “Work is a theatre and every business is a stage” depicts us (hoteliers) as a staff acting as an actor whereas the guests are our audiences and this property is a business a stage. In addition, this conversation is based on adapting nature of guests which varies from one to another so according to their needs and requirements or we should put some extra efforts from ourselves to make their stay or presence memorable which considered as a most important thing in this hospitality industry. Every property train their staff on how to create a unique and memorable experience, how to deal with the guest and ready to assist them all time with a smile.

Sagar Dogra
Master's Student
Blue Mountains International Hotel Management School at Torrens University, Melbourne, Australia
Email  : Sagar.DOGRA@bluemountains.torrens.edu.au
Phone : +61468425519

1. On my readings on Ms. Telfer's, there is wide scope of sharing or serving hospitableness, for instance, altruism, fondness and empathy. This not only an end or that the individual who had these characteristics isn't that he/she is hospitality professional, so Ms. Telfer expressed this is a optional virtue. There are a considerable lot of attributes in an individual and it is difficult to change one's character, most benevolent and effective way to do the communication between the guest and the host, as individuals are of different cultures and different nation.
2. To remain or to be successful in this hospitality sector, one ought to be determinant and reliable towards his work and trust himself to be ideal, in short you need a great deal of endeavors. As I would see it, I feel that ambition plays a major role in this as we can't accomplish what we don't love. Likewise, you need to enhance your learning skills, create abilities and leadership qualities and we need to build and shape our own human capital to continue in this industry. To recapitulate, we should learn new things constantly and learn from our mistakes and be consistent and punctual towards your work.
Do What You Love!
3. Professionalism depicts an individual’s personality and the qualities they have in them like confidence, reliable, competent, communication skills and so on. In the hospitality industry professionalism of an individual can be recognize by their behavior and especially their nature or dealings with the staff and as well with their colleagues. Professional employee can be defined as the person who follows the grooming standards, timetable, knows the time management for doing a particular activity, way of communication, knows basic do’s – do not  and his/her dealings with others. These all of the traits helps an individual in their person growth, increase job satisfaction and makes an improved work atmosphere.

Sagar Dogra
Master's Student
Blue Mountains International Hotel Management School at Torrens University, Melbourne, Australia
Email  : Sagar.DOGRA@bluemountains.torrens.edu.au
Phone : +61468425519