HGE401 Discussion Forum

1. From my point of view, human connection is definitely a business because of some reasons. First of all, a successful hotel is based on many elements, such as unique architecture, privileged location and service quality. However, understanding deeply their customers' demand and satisfying the requirements of guests are considered to be the most crucial items to create a good relationship between people and hoteliers. Therefore, the ways hoteliers treat customers will reflect one part of the potential to become a fulfilled enterprise in the future.

2. Based on Wali (2017), black-ish is an activity that staffs who work in the service industry take care of customers carefully using their products by showing the favorite programs or hobbies of clients. Hoteliers, for example, supply memorable experiences to their guests and not only make them be willing to come back to their products but also enlarge their brand to others.

3. To be honest, the core concept of hospitality is to meet the needs of customers and to make sure that they can immerse themselves in firms' services. Furthermore, hospitality is also an art industry due to their differential customers care and complaints handling. Relied on high-end service, hospitality enterprises can both expand their brand all around the world and get the achievement as soon as possible.

Reference
Wali, B. (2017, June 1), A Hotel is Just a Building. Retrieved from https://www.youtube.com/watch?v=vRLzf12d4eU/

  1.  Is human connection a business? what do you think?

      Human connection are made when an emotional bond between more than two people happens and we have to find various extend the human connection without being noticeable.

  2. what's an example of Black-ish moment?

    An example of Black-ish moment, moments of human connection that have real lasting meaning. moments that can also build permanent value in one's  brand because they are organic grounding points of our
    cultures.

  3. What is your personal interpretation of the concept of hospitality?

  In the context of hospitality, it is a relationship between guests and hosts wherein the host receive the guest with goodwill, including reception and entertain the guests, visitors or strangers.

1.   Is human connection a business? What do you think?
Yes, I do believe that making human connections indirectly ends up with making more business for your hotel. In the hotel industry, it is believed that we are human first and the hoteliers second. Which is the only key to the success of our industry. Even in all sorts of businesses, human connection is there. One cannot ignore human connections if he wants to survive in this industry.  In addition, when talking about the hospitality industry it is all humans. If you know how to deal with different emotions and personalities then this industry is for you. It is a human nature that when you acknowledge a guest you are making him feel special. Therefore, if you are recognizing a guest who is coming for the second time and you are providing him with all those needs and things that he had on his last stay, it means you are creating business indirectly. As when a guest will realize that you remembered his needs and are putting all your efforts to make his stay comfortable then he will definitely would love to stay longer with you and even he will certainly love coming to you again and again. Therefore, in this way you have made profit for your hotel.


2.   What’s an example of a Black-ish moment?
The blackish moment is putting an extra effort beyond castes and colors to make someone happy and to make someone’s day special through some extra efforts.

3.    What is your personal interpretation of the concept of hospitality?
Hospitality means being hospitable to the guests, you are dealing with. To me humanity comes above all. We all are humans and we all want to be recognized, loved, respected  and welcomed by someone at all the stages of our lives. Therefore, whenever a person steps in a hotel he expect all these emotions to be fulfilled, because hospitality covers all these characteristics. When you are identifying a guest or when you are putting all the efforts to make someone’s stay memorable you are doing hospitality.

Regards
Priya

1. Human resources are considered as the foundation for every business development’s stages. In my opinion, the infrastructure can be seen as the frame while the human connection is like a picture. Rather, people's relations create the motivation to maintain and develop other sections within-firm operation. Especially, this connection presents clearly in the hotel industry where the hotel brands are run based on human emotion.

2. According to Baskar, a Black-ish moment generates when the suppliers create unique and experiences for their customers after finding a way to understanding the reasons for their decision making, their demand, and hobbies.

3. Besides accomplish the consumer’s desire to be served with high quality, hospitality is the way the staff responds to customers' requirements in a positive and efficient way. Personalizing the service to make sure they have adequately unique experiences the customers will receive is the core value of hospitality.
 
 

1. In my views human connection is not a business because people makes connections with emotions and by doing the things which makes other persona happy. Humans are not a machine which only think about their profits but also think about other persons happiness by doing unexpected things.

2. In this case, most of the hotels trying to provide their best facilities to their guest but does not think about that what guest needs the most “friendly environment”.

3. According to my interpretation, always gives the guest the feeling that they are not away from their home, always put them a situation which they enjoy the most in their own comfort zone which makes them happy. Let them enjoy their small journey.

Tarun kalra
201918757