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51
Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by Madhumala on October 20, 2019, 02:40:32 am »
Yes, Human connection is a business in hospitality industry. As rightly said by Mr. Bashar Wali that all the luxury hotels (buildings) are made of by same bricks, stone, glass, metals and clay, what makes it different is the human connection. Buildings don't have feelings, we have and that is what matters. Nowadays no one really cares about the amenities or the luxury provided by a hotel, what everyone looks for is the connection with each other. If there is no human connection there would be no business. The extra effort that we as a human being take to delight a guest or makes the stay memorable, is what the guest will remember forever and will come back again and again to the same hotel. It's not because it's a luxury hotel or a budgeted hotel, it's because he felt he was being taken cared of.

As shown in the video, Black-ish moment is when you have gone extra mile to find out the guest likings and disliking, and based on that a wow moment is created, which has won the guest forever for coming back to your hotel. For an example: A corporate guest is travelling on his birthday and is away from a family, has checked in our hotel. Once he steps out for meeting purpose, decorate the room with family pictures, a nice birthday cake and call the family members to be online for video call and wish him birthday. The guest should have the same feeling as he is celebrating his birthday with his family members.

According to me, hospitality varies from person to person, for me hospitality should come from within. A genuine warmth and personal care that you would provide to a guest when he comes to the hotel. Based on our service either we can win the guest forever or we can loose the guest forever.
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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by Shen Ke on October 20, 2019, 01:27:25 am »
1. Personally, I think it is. From human being and customer behaviour to create a new system and improve hotel career. People's requirements have been changing all the time if the business does not follow human being, it would be hard to sustain competitively in the hospitality industry.

2. That example shows hotelier care about their customers and willing to spend time looking for customers' preference in order to create their unique experience and unforgettable memories.

3. In my view, providing exceptional service and be a positive attitude to every customer are the basic element. The most important thing is to let guests feel free and comfortable like what they do at home and be happy to come back all the time.
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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by arvinder.unnathi on October 19, 2019, 10:57:16 pm »
1.          Yes human connection is a business, Though we are people first then it comes to business or a magnificent infrastructure . Human connection gives an oppurtunity to conect with people to meet them , understand the exact needs and the expectation  and to have a handshake at the end of meeting as a business apart from sending professional E-mail . It can be a huge difference in financial figures . Let it be a cup of coffee with a person you want to meet , It shows the interest of an entity in the reference of personal time taken out of life just to meet  guest that builds emotional connection at the same time it can be memorable for someone let it be simple conversation out of business but , you have that personal touch of connection it will  help on monetary basis if not it will play a pivotal role to have a goodwill of a brand .

 

Reference

Bashar wali

https://hge401discussionforum.createaforum.com/topic-1b-discussion-forum/topic-1b-discussion-forum/

 

 

   2. Two blackish moment :

 

       When hotel found about the serial which Mr. Bashar Wali would like to watch from his social profile in facebook . “Blackish”.

 

        Hand drawn framed photo graph of Neil De Grasse Tyson and a love note from Neil to Bill Nye the “science Guy”

 

 

    3. My personal interpratation of the concept of hospitality would be . A perfect platform to make guest happy with hospitableness, smile on a face would be memorable for guest . Provide them before they ask . It will have a huge lasting positive impact on the brand on an individual professional     growth and financial growth of an organisation or Service recovery. 

Arvinder Singh Sandhu
Blue Mountain International School of Hospitality Management
+61 422 730 679
54
Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by sagar rana bhat on October 19, 2019, 09:57:08 pm »
1.   Is human connection a business? What do you think?

According to Bashar Wali a hotel can make one time smile to their customer with their unique infrastructure and provide one time business but if hotel customer get full satisfaction services by hotelier it impact for long term business because human are connected by their emotions and if hotel staff win their emotions than the customer is long term user of the hotel business. Similarly, in my point of view Bashar Wali concept is correct, nowadays hotelier focus on human connection to win guest heart by doing lots of things such as what guest preference what they want and by doing these things it positively impacts to hotel long term business. 

     2.   What’s an example of a Black-ish moment?

Black-ish moment for Bashar wali when they check in their room shows that hotel follow “home away from home” concept which demonstrate that guest experience is most valuable    for business hotel business comes second but first preference is to keep customer happy by giving the real heart experience. However, every customer has different experience someone happy with finding the television program and someone happy to get discount in spa, restaurant and creativity in room and these types of experience left the footprint in hotel business and create a memorable experience for both guest and hotel.     


2.   What is your personal interpretation of the concept of hospitality?

According to my experience regards personal interpretation is to meet with face to face guest and communicate with them and know their preference and apply the preference during their stay and remember their name and in end of stay thankyou them for stay and give some small gifts for memorial such as hand letter or a company logo amenities and leave them till hotel door. Similarly, these kinds of behavior direct impact to guest emotion and create unforgettable memories for guest. So, these kinds of personal interpretation create a business in hotel and help to stay connect with repeat guest.
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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by 201918830 on October 18, 2019, 06:59:54 pm »
1.Human beings are pack animals which prefers the essence of human touch in life. Massive sky touching buildings built with bricks and mortars, glass and steel and communicating with artificial intelligence cannot give hope and dignity to guests in a business environment as Bashar Wali speaks “Humans are longing for belonging”. Building connection is the first step of every planning process. A business cannot expand unless it is supported by people around. The more relations grow the more positive business outcomes come.

2.When the customer realizes the attempt for social connection and receives a sudden positive shock from the service provider resulting into a stronger bond. Example: Hotel pointing out Bashar Wali’s favourite show.

3.3. Hospitality is the art of providing service within the boundaries of the organization’s rules involving human interaction and respecting emotional attachment so that the guests feels at home.

Nischal Gurung/Masters of International Hotel Management/BMIHS/Melbourne Campus/Torrens University


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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by Thao Tang on October 18, 2019, 06:21:30 am »
1.   Yes, it is. Human connection is core in the success of a business. If a business can create human connection, it will be successful. Human connection can bring people together and do business effectively cause these days, people want to do business with people.
2.   When a hotel did some research on Bashar Wali’s favourite show and wrote it down on the card.
3.   Hospitality is the action of creating memorable experiences for customers, make them feel special and catered for. Hospitality makes customers feel like their interests, wants are understood.
57
Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by jacquelinebulawan on October 16, 2019, 06:22:48 am »
1.   Is human connection a business? What do you think?

In the context of hospitality, the ability of team members to extend a human connection to guests could be used by service firms as a part of their USP. Hence, it could be classified as a business since they would be using this to gain customers, and ultimately, revenue.   

2.   What’s an example of a Black-ish moment?

Like Bashar's example, a Black-ish moment is when you provide a memorable experience to guests by way of human connection. It's when you make an effort in knowing someone in order to create a personalized service.

3.   What is your personal interpretation of the concept of hospitality?

For me, hospitality means going above and beyond the call of duty to provide an exceptional experience to anyone. It is looking out for the best interests of people and ensuring that they are having a great time that's free from hassles and full of unforgettable memories.
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Topic 1B Discussion Forum / Re: Topic 1B Discussion Forum
« Last post by Prashant Shiwakoti on October 16, 2019, 05:21:50 am »
From my view point human connection is emotion which supports business to last for longer time. In todays world different organisation and sector are creating physical infrastructure in order to create customer satisfaction but it doesn't matter for guest if there is no people who gives life to those thing. Human beings are social animals they are emotionally attached with people's attitude, behaviour, and communication. So creating bond with people is more beneficial instead of treating them with artificial things. People always remember how they are treated so human connection is outmost in order to maintain long term business relation.

According to speaker, knowing his favourite tv show without asking him is great surprise. In todays world people are getting more attracted to provide things which doesn't  value people's emotion they neglecting human emotions and feelings. knowing guest likings and wants before they asked can be good example of black-ish moment. Instead of providing regular boring notes it's better to surprise them by providing them what they want.

Interpretation of hospitality may vary from person to person. According to my view point hospitality refers to taking care of guest in well manner. It reflects mutual respect, sharing of culture, dignity and proper communication with guest.

Prashant Prasad Shiwakoti/ Master of International Hotel Management/ BMIHS/Melbourne Campus/ Torrens University   
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Topic 1A Discussion Forum / Re: Topic 1A Discussion Forum
« Last post by Hoa Cao on October 14, 2019, 07:51:10 am »
Hi all,

Below are my answers:

1. According to Telfer’s discussion on hospitableness, the hospitableness can be as a virtue.  I agree with her about the different ways to apply hospitableness to private hosts and commercial hosts. Because when hospitableness is known as an aspect of moral virtue, it cannot be an optional virtue for commercial hosts, we always have to show our generosity, kindness, happiness and so on to our guests. In contrast with private hosts, we might have a choice to be a not only hospitable person, but also what kind of hospitable person that we try to be.
2. In my opinion, to adequately prepare for a career in hospitality, firstly we have to love what you do and prepare not only the knowledge but also soft skills and definitely personality. For example, we have to gain how to interact with bosses, peers, and clients; be able to picture the future (visioning) and know how to translate the ideas into action plans (inventive). Secondly, cross the line, try to look for challenging work to learn new knowledge and skills. And the last thing is making career decisions bases on providing upward mobility of where you are going to apply for a job.
3. To be professional in the hospitality industry, I think firstly you have to have a hospitality appearance standard and also the behavior that we show when dealing with colleagues, bosses, and guests. It is reasonable to say that knowledge is one of the most priority things to the recognition that you are professional or not. You can gain skills, experiences, and knowledge through training or working for a while. Lastly, confidence and composure are also the main considerations to be professional in the hospitality industry. Since, when you losing confidence and composure you might lose your control ability when you are dealing with a multitude tasks or situations at the same time.
 
Thank you and best regards,
Hoa
60
Topic 1A Discussion Forum / Re: Topic 1A Discussion Forum
« Last post by allenchen on October 14, 2019, 07:02:57 am »
1.   According to Telfer’s philosophy of hospitableness, the underlying meaning of hospitableness is the feature of hospitable people when they serve the customers. Moreover, the host should concern the customers about their safety, joyous and provision food and beverage and accommodation. However, Telfer discussed the traits are different according to prevailing condition and conventions. In my opinion, hospitableness is a virtue, and people ought to treat customers compassionately, benevolently and affectionately. Nevertheless, hospitableness to everyone is not necessary. The host can consider different methods to deal with different situations.

2.    There are some aspects mentioned about how people can prepare for a career in hospitality. I believe the most crucial element is that practice all skills in the real hospitality sector. It is complicated to understand the knowledge of hospitality by reading books. Through the interview, work with colleagues, and work in diverse departments of the hotel, the hotelier can build up all ability to fit in a higher position of the hotel.

3.    To be a professional in the hospitality industry should have several positive characteristics, for instance, always being challenged and willing to explore new experience. And learn to be an excellent organizational member, work with colleagues in a harmonious atmosphere. The task of working in the hospitality industry is repetition. Consequently, the people who are working in this area should always have a great passion for dealing with daily work.

Warm regards,
Allen Chen
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