HGE401 Discussion Forum

1.
Hospitality is can be defined as giving of food, drink and sometimes accommodation to people who are not regular members of a household. Typically givers, or hosts, provide these things in their own homes, and the point is that they are sharing their own sustenance with their guests. This notion may be stretched in various directions. For example, a firm is said to provide hospitality if it gives food and drink to visitors. But the central idea of the concept remains that of sharing one's own home and provision with others.

2.
Future managers of the hospitality industry will need a strong understanding of changing consumer needs and the ability to adapt their business in order to constantly delight the new millennial generation. In addition, innovative hospitality leaders of the future need to constantly bring new ideas to this complex, dynamic industry, with an understanding of the diverse expectations of their customers across global markets. Lastly, it is important for future managers of this industry to understand Asian consumer’s needs, as well as how to take advantage of this huge growth opportunity.

3.
In my view, a professional in the hospitality industry is a person who can truly treat customers. We can just laugh and also can smile with sincere acting. But the person whose professional hospitality worker is should be able to treat customers by smiling sincerely, not just acting. This professional hospitality will allow the hospitality industry to survive in the new era of mechanization.

1. Ms. Tefler talks about being a good host and being hospitable. According to her a good host may or may not be hospitable. Usually an appropriate motive is needed for hospitable behavior and it also depends on how regular the hospitable behavior occurs. Usually there are different kinds of motives behind hospitable behavior which include other regarding motives, reciprocal and non-reciprocal motives. I agree to Ms. Tefler as irrespective of being a private host or a commercial host we do have motives behind which could be either of the 3 motives. For example, even a commercial host could be hospitable since there is a profit motive behind it.

2. To prepare for a career in hospitality sector, we as individuals need to work on ourselves so that we can be the right human capital or the intangible asset a company is looking for. We need to learn from our past experiences and find jobs which offer growth in our career and develops our leadership skills while working. We need to go over and above our goals, start gaining respect and trust of our seniors by doing the job in the best possible manner.


3. Entering a hotel or restaurant, we as guests can usually recognize a hospitality professional. Mainly, it is through a person’s personality, confidence, grooming standards and from our set image of a person being hospitality professional.
Being professional in hospitality industry mainly comprises of being confident, having the skills, knowledge and experience from a person’s learnings. A few other traits also include working in a team, making independent decisions and by providing a high level of service.


Thank You.

Best Regards,
Jaismeen Rein

1. What are your thoughts on Telfer’s ideas on hospitableness?

Tefler explains that hospitableness is an optional virtue where one extends various different virtues such as benevolence, public-spiritedness, compassion, and affectionateness. He goes on to say that a person may choose to aim at one kind of hospitableness or be an all-around hospitable person. For commercial hosts or hoteliers, hospitableness may not be an optional virtue, but a necessary one. Choosing this type of job or industry suggests that they have chosen to be customarily hospitable.

Personally, I agree with Tefler’s abstract because being hospitable is an essential virtue that any aspiring hotelier should possess or should work on acquiring. It goes without saying that our job is to always create a positive and unforgettable experience for our guests as their hosts with the motive of hospitableness. 


2. What are some of the ways that you can adequately prepare for a career in hospitality?

According to an article by Cornell University School of Hotel Administration, the best way to prepare for any career is to offer the right “human capital”—present and future knowledge, skills, and abilities—to the company. They also stressed that it is important to build your own current mix of skills, highlight your past experiences, and work on your unique human capital. Aside from this, it is also vital to develop learning-orientated relationships and leadership skills.

The authors also pointed out that in choosing a job, you may need to consider your boss as they will either inspire and teach you or demotivate you.

Finally, they suggested that it is essential for one to remain open and flexible. Just keep in mind that the goal is to develop a career that will assist in giving the human capital mix that’s necessary for our individual success.


3. What does it mean to be a professional in the hospitality industry?

Professionalism refers to one’s behavior in dealing with their colleagues, customers and guests, and the confidence in managing a wide variety of situations. Professional knowledge and experience provide the basis of confidence in dealing with both familiar and unfamiliar situations, reaching decisions, and implementing them.

Although in the hospitality industry, there is no single professional qualification that provides a route of entry into being recognized as a hospitality professional. To be called as such, one must embody a confident behavior, professional knowledge, and skills relevant to your role that would empower you to make independent decisions and provide a high level of service.

1. On my readings on Ms. Telfer's, there is wide scope of sharing or serving hospitableness, for instance, altruism, fondness and empathy. This not only an end or that the individual who had these characteristics isn't that he/she is hospitality professional, so Ms. Telfer expressed this is a optional virtue. There are a considerable lot of attributes in an individual and it is difficult to change one's character, most benevolent and effective way to do the communication between the guest and the host, as individuals are of different cultures and different nation.
2. To remain or to be successful in this hospitality sector, one ought to be determinant and reliable towards his work and trust himself to be ideal, in short you need a great deal of endeavors. As I would see it, I feel that ambition plays a major role in this as we can't accomplish what we don't love. Likewise, you need to enhance your learning skills, create abilities and leadership qualities and we need to build and shape our own human capital to continue in this industry. To recapitulate, we should learn new things constantly and learn from our mistakes and be consistent and punctual towards your work.
Do What You Love!
3. Professionalism depicts an individual’s personality and the qualities they have in them like confidence, reliable, competent, communication skills and so on. In the hospitality industry professionalism of an individual can be recognize by their behavior and especially their nature or dealings with the staff and as well with their colleagues. Professional employee can be defined as the person who follows the grooming standards, timetable, knows the time management for doing a particular activity, way of communication, knows basic do’s – do not  and his/her dealings with others. These all of the traits helps an individual in their person growth, increase job satisfaction and makes an improved work atmosphere.

Sagar Dogra
Master's Student
Blue Mountains International Hotel Management School at Torrens University, Melbourne, Australia
Email  : Sagar.DOGRA@bluemountains.torrens.edu.au
Phone : +61468425519

What are your thoughts on Telfer's ideas on hospitableness?
 
According to Telfer's definition of hospitality and hospitableness.
She define hospitability as involving to provide of food, drink and
lodging for that person who is not a member of hotel or household.        Similarly, word hospitableness as a quality of friendly and welcoming.  Telfers suggest that authentic hospitability is suggested by host with appropriate motives.
According to my opinion, in this global different peoples have
different cultures and they welcoming and treat guests on their own style
and the communication between host and guest should be more friendly
and effective.
 
 
2. What are some ways that you can adequately prepare for a career in hospitability?
 
There are some ways that I can adequately prepare for a career in    hospitability. Hospitality is distinctive business activity and has a critical role in global economy leading to create percentage of jobs worldwide. And also, it performs major role in satisfying guest requirement in one or the other way. Looking at the fast-growing hospitality industry, it is necessary to have a strong base in education and work experience. There is a scope of continuous growth and learning through practical experience depending on capabilities too. It is my ambition to work as a key player in challenging and creative environment, to be instrumental in organization’s growth, to realize my potential and explore myself in productive manner and thus prove myself to be an asset for an industry. With a big range of variety and flexibility.
 
 
3. What does it mean to be a professional in hospitability industry?
 
Professionalism is observed through confident behavior but it is complicated concept with no fixed definition. As a term it can be used at all level in this industry from high level to low level. For instance, the professional chef, the professional server, the professional manager. the person who work in this industry who can create strong relationship with their customers is known as professional hospitality.